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1.2
Details
Arrigo Dodge - Wont fulfill their end of the deal
I’ll never buy a vehicle from Arrigo Dodge Chrysler Jeep Ram West Palm Beach again. The brakes on my Jeep squeaked when I bought it and I was told it was fine and if it didn’t go away they would take care of it. I was told this by my salesman as well as the sales...
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Review
#1360084 Review #1360084 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200
Preferred solution
Fix my brakes
1.0
Details
bought new jeep wrangler jl for my daughter the sales man mike treated me and my family good but the service department was disgusting after 6 months with the wrangler the air bag light came on i was told that i had to wait for part the clock spring to come in. Bryan...
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Review
#1663207 Review #1663207 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Arrigo Dodge - Service Department

1.0
Details
This company has poor customer service and poor workmanship. Please do not go there for service. If they mess something up they will not correct the issue. They do not care about their customers. They have many complaints regarding similar situations. Please do not purchase or get your vehicle serviced there.
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Review
#1633269 Review #1633269 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
n/a
1.0
Details
After having work done on my brand new jeep, Arrigo had not properly completed the work and there was a white glue/adhesive all over the inside of my jeep. No one ever answers the phone in their service department. And I mean NEVER answers the phone. So I complained to...
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1 comment
Anonymous
#1739134

I totally agree they are horrible in Fort Pierce. The technicians are not trained. The dealership will not own up to correct any issues due to technician screw up.

Review
#1630781 Review #1630781 is a subjective opinion of poster.
Reason of review
Poor customer service

Arrigo Dodge in Port Saint Lucie, Florida - Credit Check West Palm Beach Fl

1.0
Details
Let them run my credit ONCE and got SIX HARD INQUIRIES on my credit report because if it. Dropped my score drastically!!! Wth did you put my info into?? Thanks...liars!
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Review
#1450165 Review #1450165 is a subjective opinion of poster.
1.0
Details
I made an appointment do to check engine light.got it diagnosed at autozone for a second opinion because I have been threw the hustle Arrigo has to offer.made appointment for 9:30.braught in the car with the error code printout stating it is my thermostat.around 3:30...
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1 comment
Anonymous
#1690532

Get a life cry baby, you a grown man hiding behind your computer. Sad puppy boohoo go take hoopty it to a mom and pop shop then cheapy.

Review
#1360692 Review #1360692 is a subjective opinion of poster.
Reason of review
Poor customer service

Arrigo Dodge in West Palm Beach, Florida - Horrible Service Department

3.5
Details
I have 2 vehicles with factory recall. First one I made an appointment they kept my car 6 days. 2nd vehicle they tell me I cant get an appointment for 2 weeks but it only takes an hour to repair . Chat just tells you someone will contact you. Call service and they put you on hold for 10 minutes. They are all about sales lacking in service .
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Review
#1313020 Review #1313020 is a subjective opinion of poster.

Arrigo Dodge - Poor sales follow up !!!!

call the better vehicle, was told I was going to get a call back in 20 minutes, found out through the inventory that my vehicle didn’t exist so nobody ever called back, sales people are looking for the easy cell not really fitting customers needs !!!
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Review
#1272931 Review #1272931 is a subjective opinion of poster.

Arrigo Dodge - Arrive is dishonest

Arrigo sold us a brand new lemon car and they refuse to recall the car and the car was brand new off the show room floor and arriviste repair depot is trained to lie to the customers
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Review
#1259275 Review #1259275 is a subjective opinion of poster.
Product
Reason of review
Bad quality
Please call me 5615859916 I hada bad buying experience with arrigo
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1 comment
Anonymous
#1288997

Jim Arrigo sends post to me soliciting feedback on my buying experience

Dear Jim,

Thank you for your letter dated 11-16-2015 regarding the purchase of my Dodge Ram 1500 pickup and overall buying experience.

As Chairman of the Chrysler National Dealer Council I feel you well suited to read what I have written about my buying experience at your Dealership.

Perhaps you can share this with your fellow Council members so they can ovoid some of the pitfalls of the very unprofessional way my experience was handled by your Dealership.

Addressing your letter, “We hope that your buying experience has been very satisfactory and you are pleased with the performance of your new vehicle” Unfortunately I must inform you that I am very dissatisfied with my buying experience. ” We at Arrigo are committed to delivering a quality product supported by the highest level of service available.

If you should have any questions or comments concerning the sale of your new RAM 1500 please contact our General Manager, John Arrigo. I took my truck in for service on June 27-29-16 through July 22-2016 to deal with an axle recall, issues with some of the trim being discolored and some concerns I had about the Factory paint. There were issues with the service. So, I did as you instructed in your letter above, I attempted to contact your General Manager, John Arrigo.

I left several messages on Mr. Arrigo’s voice mail and also left messages for him, with Management staff at your Dealership. Each time I was assured the John would get back to me. I even tried to communicate with John through Google places.

To no avail. On the right side of this post you will see the different post categories, I have made them component parts that are titled with issue specific names. This makes disseminating information more efficient. Click the links below to see what the original visit was about.

Jim, Below you will find more links that are relevant to your desire to provide, ” A quality product supported by the highest level of service available” The links below lead to emails sent to me from Justin Campbell regarding the status and condition of my vehicle. I was very disturbed by what Justin wrote to me. Justin also encouraged me to contact the Arrigo’s. I took his advice and reached out to John.

I got not response from John, about six Months into this process I was contacted by Rob Corman. Rob said John had asked him to contact me to ask me to take down the web site I published about my buying experience with Arrigo and Chrysler. I was frustrated that promises that were made regarding Arrigo’s “commitment to delivering a quality product supported by the highest level of service available.” You brother John never contacted me for six Months then contacted me to tell me to stop disseminating my opinion as to how I was treated at your Dealership. This is not Quality Customer Service, below is a link to the emails from Justin Campbell that I mentioned above.

I was disturbed and appalled at what Justin wrote to me about your Dealership. This type treatment of Chrysler’s customers is unacceptable. I spoke on the phone with Chrysler Factory Rep Jose on Thursday February 2nd 2017. Jose shard with me that he had previously had discussions with Justin’s supervisor about the mistreatment of Chrysler’s customers by Justin in the past.

This is not the highest level of customer service available. One suggestion would be to do a better job of screening your employees. After this violent encounter with your employee Justin Campbell. I asked around and was told to look into Justin’s criminal background.

It didn’t take much effort to find many incidents involving Justin’s criminal conduct. As the Chairman of the Chrysler National Dealer Council I would hope you will lead by example, by being the first to denounce the violent intimidation of one of Chrysler’s customers. In addition to the indecent described above with Justin. I believe Justin may have had some animosity toward me, maybe that’s why bad things happen to my truck every time I took it to your Dealership.

During our meeting with Jose Garcia, Rob Corman and John Arrigo. John said to me ” The body shop doesn’t like you” I don’t believe that is a professional way to behave. If your body shop doesn’t like me you should have turned down working on vehicle. Take a look at the work orders for my truck .This is a large amount money almost all of it billable.

It’s not like you were doing the work on my truck for free. More interesting are the internal copies Look at this invoice. It predates my purchase. This invoice describes the replacement of an oil sensor.

It also states that I reported it two days before I ever saw the truck. Wow, that’s great service! – NOT! What am I suppose to think ?

You have convicted felon shouting at me ” Your not the customer! Your a piece of ***! ” This same is guy sends me a email playing games with my warranty. Telling me Chrysler would have denied my warranty claim had he not worked his magic.

That is unacceptable. During our meeting with John, Rob and Jose. Mr Arrigo informed me that Justin was dating his Niece. I’m not sure to what Niece John was referring to, or why he felt the need to share that tidbit with me.

I would be concerned if my Daughter was dating this Justin guy. I have concerns about my personal information stored at your dealership. You will note on Justin’s criminal record he has several convictions for fraudulent use of personal information. Would you assure me the my personal information is safe from Mr.

Campbell? Finally about Robert Corman, Service Manager Mr. Corman. Throughout this entire ordeal Rob has been professional, polite, calm and in keeping with your stated commitment to deliver a quality product supported by the highest level of service available.

It was a pleasure to deal with Mr. Corman. And I’m not just saying that because Rob held Justin back from kicking my butt. Thanks Rob.

I look forward to hearing your response to my concerns and comments. Thank you, Keith Home

Review
#977584 Review #977584 is a subjective opinion of poster.

Contact Arrigo Dodge Customer Service

Mailing Address:
Arrigo Dodge Chrysler Jeep
6500 Okeechobee Blvd
West Palm Beach, FL 33411
Phone:
(877) 671-8282
All Arrigo Dodge Contacts

Upper Management Review

1.0
Details
Very disappointed with upkeep management. No wonder there loosing customers...
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Review
#878042 Review #878042 is a subjective opinion of poster.
Reason of review
Poor customer service